Question 1

Why can't I find your phone number?

Accepted Answer

We actually don’t have a published phone number by design.  Custom baking requires details, inspiration photos, dates, servings, and sometimes a little back-and-forth.  
We also don’t keep traditional business hours since we operate from a home kitchen (expect to see time stamps at 1 and 2 am!) and email allows us to give every inquiry the time and attention it deserves. It also keeps us from missing calls while we’re baking, teaching, or delivering.... and prevents oven-related emergencies.

Question 2

How do I contact you?

Accepted Answer

We are a private kitchen which means we do not have a storefront and we keep hours based on our needs and baking schedule for the week.  The best form of communication is through one of our contact forms here on the site or directly through an email to allthecrumbles@gmail.com.

Question 3

Can I stop in and see what items are available?

Accepted Answer

No. We are a custom-order bakery, which means we only make what our clients order.

Question 4

Do you deliver?

Accepted Answer

Yes! We are a delivery-only bakery.  We do not have a public storefront.  
We deliver to most Winchester addresses at no-cost*.  Outside of our free delivery area there is a small fee dependent on mileage to your location.  
Contact us directly for more delivery questions!

*no-cost delivery does not apply to weddings or other large event deliveries

Question 5

Where are you located?

Accepted Answer

We do not have a public storefront. We bake out of a private, licensed, and insured home kitchen.

We deliver for free to most Winchester addresses (excluding weddings or large order events), and charge a small fee dependent upon mileage for deliveries outside of Winchester.

Question 6

How do I order a cake?

Accepted Answer

If you are interested in ordering a cake and getting a no-obligation quote, please refer to our quote request page, or email us at allthecrumbles@gmail.com.
 
We love details, so be sure to include specifics on what you're looking for. This includes your date of event, how many you are serving, cake design ideas, and photo inspiration if you have it.

Question 7

When should I place my order?

Accepted Answer

We recommend you place your order as soon as you know what you’d like.  
Our calendar tends to fill very quickly and far in advance. Our time is limited as we are a small operation and like to devote special attention to each order we take.

Contact us or send us an email to see if we have your event date available.

Question 8

How much does a cake cost?

Accepted Answer

Cake prices vary and are dependent on cake size, amount of servings, extent of cake decor, and other factors. We find that most of our clients spend on average a minimum of $80 for a 6 inch basic buttercream celebration cake. 
As we are a fully custom bakery, prices vary greatly from customer to customer.

Contact us with some more information about your event (date of event, how many you need to feed, cake design ideas, etc.), and we can go from there to get a quote started for you.

Question 9

What are your payment methods?

Accepted Answer

We accept PayPal and all major credit cards.

We require all orders to be paid in advance before delivery.

Question 10

What are your GLUTEN FREE options?

Accepted Answer

We know that having a gluten restriction is frustrating.  Currently our menu offers French macaron (made with almond flour) in an array of flavors,  shapes, and designs.  We also offer some cake flavors, cookies, and pies in alternate flours.
 Contact us for more information.

Please keep in mind that we are not a strictly gluten-free or allergen free kitchen.

Question 11

Do you provide Vegan Friendly options?

Accepted Answer

We do offer some vegan alternatives on our current menu such as cake, cupcakes, and pie.

Contact us for more information.

Question 12

Do you make custom baked goods?

Accepted Answer

Absolutely! We are a fully custom bakery and can create  all kinds of desserts for any occasion.

Contact us to find out more information on the types of desserts we offer and pricing.

Dessert tables are a great option for weddings!

Question 13

Are any of your products sugar free?

Accepted Answer

No.
  
But seriously, we do have some limited offerings with sugar alternatives. Contact us directly to discuss different options to make your dessert sugar free.

Question 14

How do I care for my order once I get it?

Accepted Answer

Every order is different and requires different care upon receiving it.

When in doubt just ask and we are happy to inform you on the best way to transport, store, and serve your sweets.

Question 15

What are your cake serving sizes?

Accepted Answer

We can provide you with slicing guides and offer suggestions based on your event and type of dessert. Contact us for more information!

Question 16

How do I cancel my order?

Accepted Answer

We know sometimes things happen!  We also know each situation is different.  Always contact us directly if you need to make any change to an order, including to cancel it.
Orders may NOT be cancelled within 72 hours of pickup/ delivery.

Question 17

Will my product look exactly like the photo?

Accepted Answer

Everything in our kitchen is made from scratch and hand crafted.  We use recipes that are tried and true and high quality products to keep consistency.  Items may not be identical to what you see on the website or on your Pinterest board due to the hand crafted nature of each item, but we do our best to keep them consistent!

Question 18

Will you mail some cookies or macarons to me?

Accepted Answer

We are currently taking a break from shipping our macaron and our Etsy shop to focus on local orders.

Contact us for any further questions about shipping.

Question 19

I have a restaurant or coffee shop of my own. Do you offer wholesale options?

Accepted Answer

We do not currently offer any wholesale options or contracts.

Contact us directly for more information.

Question 20

Do you hold baking classes or private instruction?

Accepted Answer

We love to encourage others to pursue their love of baking.  We have taught classes in the past and look forward to it in the future, but we are currently not offering any private or class instruction. 
Check with our favorite local kitchen store Nibblins in Winchester for any classes we might be teaching through their program.

Question 21

*Allergen Information*

Accepted Answer

We take the health and safety of our customers as our top priority.
Crumbs & Crumbles understands the importance of providing customers with accurate potential allergen information.
Despite the fact that we bake and offer products without gluten and/or nuts, our baking equipment comes in contact with peanuts, other nuts, nut butters and extracts, and products containing gluten.

Therefore, our products can NOT be certified as gluten-free or nut-free.
We provide gluten friendly option for those avoiding gluten for nutritional purposes. Guests with special dietary needs are asked to contact Crumbs & Crumbles directly prior to ordering.
Thank you!

Frequently Asked Questions