Frequently Asked Questions

Do you deliver?

Yes! We are a delivery-only bakery. We do not have a storefront just yet. We deliver to the downtown Winchester area at no cost. Outside of our delivery area, there is a small fee dependent on your location. Contact us directly for more delivery questions!

What are your payment methods?

We accept cash, check, Paypal, and all major credit cards.

Where are you located?

We do not currently have a storefront. We bake out of a satellite kitchen in the Winchester area and offer delivery.

How do I order a cake?

If you are interested in ordering a cake and getting a no-obligation quote, please refer to our quote request page, or email us at We love details, so be sure to include specifics on what you're looking for.

Do you make custom baked goods?

Absolutely! We are a fully custom bakery and can create any and all kinds of desserts for any occasion.

When should I place my order?

We recommend you place your order as soon as you know what you’d like. Our calendar tends to fill quickly and it’s limited as we devote special attention to each order we take.

What are your GLUTEN FREE options?

We know that having a gluten restriction is frustrating. We are expanding our gluten free menu as quickly as we are able. Currently our menu offers French macaron (made with almond flour) in an array of flavors and shapes. We also offer some cake flavors, cookies, and pies in alternate flours. Contact us for more information.

Do you provide Vegan Friendly options?

We pride ourselves on our high standards so bear with us as we develop new vegan-friendly recipes. We do offer some vegan alternatives to our current menu such as cake, cupcakes, and pie. Contact us for more information.

Are any of your products sugar free?

No. But seriously, we do have some sugar alternatives. Contact us directly to discuss different options to make your dessert sugar free.

How do I care for my order once I get it?

Every order that we fill comes with care instructions. We will cater those instructions to your order so please feel free to ask questions but we will always fill you in on how to best store, transport, and serve your sweets!

What are your cake serving sizes?

We have a serving guide, but we can also provide you with slicing guides and offer suggestions based on your event. Contact us for more information!

How do I cancel my order?

We know sometimes things happen! We also know each situation is different. Always contact us directly if you need to make any change to an order, including to cancel it. Orders may NOT be cancelled within 24 hours of pickup/ delivery.

Will my product look exactly like the photo?

Everything in our kitchen is made from scratch and hand crafted. We use recipes that are tried and true and high quality products to keep consistency. Items may not be identical to what you see on the website or on your Pinterest board due to the hand crafted nature of each item, but we do our best to keep them consistent!

Can I stop in and see what items are available?

No. We are a custom-order bakery, which means we only make what our clients order.

Will you mail some cookies or macarons to me?

Definitely! We ship nationwide. Check out our SHOP section or visit us on Etsy

Do you offer a discount on large quantity orders?

We offer a few discounts for very large orders. Contact us for more information.

I have a restaurant or coffee shop of my own. Do you offer wholesale options?

We do! We love wholesale accounts! Contact us directly for more information.

Why are your shipping costs so high?

Our shipping rates are calculated directly by USPS based on weight, distance, and transit type. Which means the more you ship and the further you ship, the higher the rate. We ship our macarons in special packaging to ensure our products arrive safely, and stay fresh. Therefore our shipping options are limited to those which will get your macarons to their destination within 1 to 3 days.

Do you hold baking classes or private instruction?

Yes! We love to encourage others to pursue their love of baking. We teach classes frequently at Nibblins in Winchester, VA and can also offer private in-home instruction.

*Allergen Information*

We take the health and safety of our customers as our top priority. Crumbs & Crumbles understands the importance of providing customers with accurate potential allergen information. Despite the fact that we bake and offer products without gluten and/or nuts, our baking equipment comes in contact with peanuts, other nuts, nut butters and extracts, and products containing gluten. Therefore, our products can NOT be certified as gluten-free or nut-free. We provide gluten friendly option for those avoiding gluten for nutritional purposes. Guests with special dietary needs are asked to contact Crumbs & Crumbles directly prior to ordering. Thank you!

How much does a cake cost?

Cake prices vary and are dependent on cake size, amount of servings, extent of cake decor, and other factors. We find that most of our clients spend on average a minimum of $60 for a basic buttercream celebration cake. As we are a fully custom bakery, prices vary greatly from cutomer to customer.